Return and Refund Policy

Effective Date: 2025-01-25

At Rafi Animal Food, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy.  

You may return most new, unopened items within 30 days of delivery for a full refund.

Exceptions:

• Perishable goods: Due to their nature, we cannot accept returns on perishable goods such as fresh or frozen food.
• Opened or used items: For hygiene and safety reasons, we cannot accept returns on opened or used items, unless they are faulty.
• Personalized or custom-made items: We cannot accept returns on personalized or custom-made items.

2. Return Process

To initiate a return, please follow these steps:

• Contact us: Contact our customer support team by email at [your email address] or by phone at [your phone number] to request a return authorization. Please provide your order number and the reason for the return.
• Package your return: Repackage the item securely in its original packaging, if possible. Include a copy of your order confirmation or invoice.
• Ship your return: You are responsible for the cost of return shipping. We recommend using a tracked shipping method to ensure the safe return of your item.

3. Refunds

Once we receive your returned item, we will inspect it and process your refund within 7 business days. The refund will be credited to the original payment method.  

If you receive a faulty or damaged item, please contact us immediately. We will arrange for a replacement or a full refund, including any shipping costs.

5. Exchanges

We currently do not offer exchanges. If you would like a different item, please return the original item for a refund and place a new order.

6. Contact Us

If you have any questions about our return and refund policy, please contact us at:

• Email: contact@rafianimalfood.co.uk
• Phone: +44 7923 221 545
• Postal address: Unit 1 Mill Rythe Lane, Hayling Island, England, PO11 0QG